NOTRE DAME, Ind. — Americans return $816 billion worth of merchandise every year. Most retailers see this as a massive headache, but a few smart ones are turning it into an effective strategy to earn ...

Customer returns are a major expense for businesses in the e-commerce space. They quickly chip away at margins, creating extra costs tied to shipping, restocking, customer service, inventory ...

The returns experience may have once been a secondary concern, but it has since become a crucial element of a brand’s overall customer experience. More than half of consumers — 54% — said that a brand ...

In an era when customers can purchase an item with the tap of a finger, managing returns can quickly become an overwhelming and costly endeavor for businesses that sell products online, especially as ...

Amazon disclosed roughly $1 billion in one-time charges during its first-quarter results. Tariffs were at least partly to blame.

Shipping still sells. Free, fast shipping continues to drive conversions and reduce cart abandonment, especially when unexpected fees are avoided. Returns build trust. Simplified, no-hassle returns ...

Black Friday and Cyber Monday are over. Dashboards already show who hit targets and who missed. What they do not show is how that weekend felt to customers. Over the next few weeks, retailers will ...