Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated ...

Perhaps automated voice response phone systems should have an extra option that allows callers to listen to meditation tapes. It seems I’m not the only one that gets instantly hot-under-the-collar ...

Running a small business you realize how valuable each hour is, and you try to use that time wisely. And lately, I’ve fallen into various traps that sap this most precious commodity. Consider the ...

BISHOP, Tx — It’s out with the old and in with the new at the Bishop Police Department (BPD). A few months ago, BPD switched over from an operator directing every call to the right department to an ...

As labor costs rise and customer expectations evolve, QSRs are increasingly adopting voice AI technology to streamline operations and improve the experience for both guests and employees. The ...

SEATTLE - Call most big companies these days - and many small ones, too - and there's a good chance you'll be greeted by a computerized voice that will give you various menu options. You know the ...

The automated phone systems and website of lender and servicer Mr. Cooper are running again following a cybersecurity incident that forced the company to lock down certain technology systems. On Oct.

CANTON − The city has new online payment options and a new automated phone system for paying utility bills. "We recognize that customers want flexibility, accessibility, convenience and a ...

It was goodbye for "hello girls" in Fort Wayne a century ago when switchboards were replaced May 30, 1925, with an automatic telephone system. The cutover was made by the Home Telephone and Telegraph ...