It’s a command that’s probably said millions of times a day as consumers ask questions of Amazon’s artificial intelligence voice. Amazon recently said it has sold more than 500 million Alexa-enabled ...

Good morning, this lovely Tuesday wherever you are. Once again, I have the distinct honor to introduce Brent Leary, CRM, conversational interface, social thought leader. His diverse interests are ...

Alexa Skills marketing was never an option for many marketers without dev help. But now, with Alexa Blueprints, it just got easier. The Amazon Echo is already being used by major brands to reach their ...

An Alexa customer uses Send Me a Sample to get free stuff sent to her in this viral PSA. Here’s what she says you can get. TikTok user @caseyyisfetchh posted a video in which she shows an interaction ...

Announced yesterday, a new feature called Alexa Answers lets customers contribute responses to questions that currently trip up the digital helper. Amazon is rolling out this feature now, on an ...

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Amazon wants Alexa owners to buy more things. That’s the clear impetus behind the new Alexa feature announced today at Amazon’s Accelerate conference, called Customers Ask Alexa, which lets brands ...

Voice-based customer service (Alexa, Siri, Google Duplex and Google Assistant, auditory chatbots): Is this the future of customer service, customer support, and the overall customer experience?

Amazon Echo Spot was launched in India on Wednesday. It becomes the latest device to join Amazon’s lineup of Alexa-enabled Echo devices. The smart alarm clock boasts features such as colourful ...

Bankers who think customer experience just means a great design for their online/mobile interface risk their future, according to a new study out from NTT DATA Services. It surveyed more than 1,000 ...